Privacy Policy

Last Updated: 20 June 2026

Introduction

KPS Express ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, purchase products, submit enquiries, or interact with our services.

By using the KPS Express website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

Full name
Email address
Phone number
Billing address
Delivery address
Company name (where applicable)

Account Information

Login credentials
Account preferences
Order history
Wishlist information

Transaction Information

Products purchased
Payment references
Order details
Shipping information

Technical Information

IP address
Browser type
Device information
Pages visited
Website usage data

How We Use Your Information

We use your information to:

Process and fulfil orders
Manage your account
Provide customer support
Communicate order updates
Respond to enquiries
Improve our products and services
Improve website performance and user experience
Prevent fraud and unauthorized activity
Comply with legal and regulatory obligations

Payment Information

KPS Express does not store your payment card details.

Payments are processed through secure third-party payment providers, including PayFast and any other approved payment partners integrated into our systems.

We recommend reviewing the privacy policies of any payment providers used during checkout.

Cookies

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Enhance browsing experience
Analyze website traffic
Improve website performance

You may choose to disable cookies through your browser settings. Certain website features may not function correctly if cookies are disabled.

Sharing of Information

KPS Express does not sell your personal information.

We may share information with trusted third parties where necessary to:

Process payments
Deliver orders
Provide customer support services
Maintain website infrastructure
Comply with legal obligations

All third parties are expected to handle personal information responsibly and securely.

Data Security

We implement reasonable technical and organizational measures to protect your information from:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

While we take appropriate security measures, no online system can guarantee absolute security.

Regional Services

KPS Express serves customers in:

South Africa
Zambia
Democratic Republic of Congo

Regional content, pricing, currencies, and language settings may vary depending on your selected region.

Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of personal information
Withdraw consent where applicable
Object to certain processing activities

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites.

KPS Express is not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and become effective upon publication.

We encourage you to review this page periodically.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us.

KPS Express
Email: drc@kpsexpress.co.za
Website: www.kpsexpress.co.za
Region: Democratic Republic of Congo